For a company that delayed its flight by 2hrs at departure (from 23:50 to 01:50), that failed to provide our baggages upon arrival on a direct flight, and that provided our baggages more than 48h after our arrival on a DIRECT flight, with no compensation(not even 1euro) to make up for the challenges and expenses they put us through --during those two days I spent a lot of money to make up for not only my basic needs, but mostly for baby's clothes, diapers, bottles, milk; and mine too etc...
For that very company to refuse to let my baby and I register our bags because we arrived at the checking station 1h20 mins before take off (instead of 1h30mins before, when they close their gate), to not understand our plea for mercy, but instead to make us pay €168 for a subsequent flight... for a company to do that to its customers, especially ones who have suffered from their extreme lateness, disorganization, and failure to deliver on their share of our contract, then that company has hugely failed in its service delivery .
Air France : you should do a soul checking, because at this rate of being not only unreliable, but also inhumane, you are losing whatever spirit and allure you had before my precious eyes, and those of my brethrens. Had it been in my years of solo adventures around the world, this might have been a not so bitter pill to swallow, but I'm talking now as a mother with a 3-month old baby; yes, I'm pulling out the mommy-and-baby card. I am pulling it because the challenge of traveling with a baby is real. I thought Air France was one of the few Top-10 Airlines with a respectable brand, based on your customer service, but today you showed you didn't deserve a spot in that Top-10, because it is inconceivable that a company of our calliber would be callous to a mommy+Infant's 10minutes delay, yet choose to be indifferent to the consequences of your 2hrs delay and 60hours delay in delivering the baggages of a mommy-and-baby in a foreign country. I am terribly disappointed with your service. You failed once, and did not hesitate to fail a second time .
No wonder so many of your customers despise you, to the point of rating you 3/10 for your customer service in comparison to other airlines. Quite pathetic!
As a fellow unsatisfied customer quoted :an ancient Chinese proverb, which says, “Man without smiling face should not open shop.”
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For that very company to refuse to let my baby and I register our bags because we arrived at the checking station 1h20 mins before take off (instead of 1h30mins before, when they close their gate), to not understand our plea for mercy, but instead to make us pay €168 for a subsequent flight... for a company to do that to its customers, especially ones who have suffered from their extreme lateness, disorganization, and failure to deliver on their share of our contract, then that company has hugely failed in its service delivery .

Air France : you should do a soul checking, because at this rate of being not only unreliable, but also inhumane, you are losing whatever spirit and allure you had before my precious eyes, and those of my brethrens. Had it been in my years of solo adventures around the world, this might have been a not so bitter pill to swallow, but I'm talking now as a mother with a 3-month old baby; yes, I'm pulling out the mommy-and-baby card. I am pulling it because the challenge of traveling with a baby is real. I thought Air France was one of the few Top-10 Airlines with a respectable brand, based on your customer service, but today you showed you didn't deserve a spot in that Top-10, because it is inconceivable that a company of our calliber would be callous to a mommy+Infant's 10minutes delay, yet choose to be indifferent to the consequences of your 2hrs delay and 60hours delay in delivering the baggages of a mommy-and-baby in a foreign country. I am terribly disappointed with your service. You failed once, and did not hesitate to fail a second time .
No wonder so many of your customers despise you, to the point of rating you 3/10 for your customer service in comparison to other airlines. Quite pathetic!As a fellow unsatisfied customer quoted :an ancient Chinese proverb, which says, “Man without smiling face should not open shop.”
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Wow Olivia, I am so sorry that you had to go through this! What incompetence.
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