How can a bank as big and as established as Afriland First Bank commit such a Business101 No-No!? How can an experienced and renown bank as Afriland First Bank make the mistake only a few of us business neophytes, are still allowed to do. OPUD? O.P.U.D? O-P-U-D? Afriland, why did u choose to Over Promise and Under Deliver?
Would someone explain to me, how is it possible that since 3-weeks I have subscribed to one simple banking service (online banking) but till today I have not been able to log into my account due to the bank’s “technical problems”? Had it not been for my 2-tweets outburst on Twitter yesterday, that prompted a commercial agent to call me one hour later to give me my password; I would have still been waiting patiently, as I have been doing for the past three weeks, while each bank agent to whom I reminded to send me my password, would reassure me it would be done : “by the end of the day” “In the next hour” “in just a few minutes” – and the days will go by, leading to weeks going by… and I, was led on by unfulfilled promises of service-delivery .
Who can explain to me, Why, after ordering a credit card one month ago, I was told the card will take one month to arrive, and while I patiently counted the days till I get a card that will liberate me from the constraining services of a bank that closes for 2.45hrs during lunch (yup, 11.45am – 2.30pm) ; somehow , somewhere, three weeks down the line, I was told my credit card paper request had never been activated. I was told to refill a new application form (yes, that was last Friday, I swallowed the hot yam in my neck and cooly refilled the form without complaining to the agent before me), I listened and nodded calmly as the agent told me, once he activates my demand for a card, I will have to wait for one additional month, for the hope to obtain a debit card? I silently digested the situation.
Now, Afriland, why didn’t you tell me, when I switched banks to come to yours , the real time you take to address customers’ problems?
Why didn’t you tell me that the information on your website is not accurate:
- That, even if I wanted smsBanking, if I tried the service after 6pm – a message will not instantaneously come back to me (It’s 10pm, and I am still waiting for an sms response)
- That, as an alternative to smsBanking, If I tried Telephone banking, and dialed any of the three numbers you declared were open 24/24 and 7/7, none of the CAMTEL, Orange, nor MTN lines would work (past 8pm) ?
Afriland, why did you consistently over promise and under deliver your services to me? Seriously, beyond being a disgruntled customer, I am a perplexed business-learner? How can a company, as big, as established, and as experienced as Afriland First Bank, commit one of the top business No-Nos in the world?
Sincerely, I would appreciate an answer to this quandary!
Would someone explain to me, how is it possible that since 3-weeks I have subscribed to one simple banking service (online banking) but till today I have not been able to log into my account due to the bank’s “technical problems”? Had it not been for my 2-tweets outburst on Twitter yesterday, that prompted a commercial agent to call me one hour later to give me my password; I would have still been waiting patiently, as I have been doing for the past three weeks, while each bank agent to whom I reminded to send me my password, would reassure me it would be done : “by the end of the day” “In the next hour” “in just a few minutes” – and the days will go by, leading to weeks going by… and I, was led on by unfulfilled promises of service-delivery .
Who can explain to me, Why, after ordering a credit card one month ago, I was told the card will take one month to arrive, and while I patiently counted the days till I get a card that will liberate me from the constraining services of a bank that closes for 2.45hrs during lunch (yup, 11.45am – 2.30pm) ; somehow , somewhere, three weeks down the line, I was told my credit card paper request had never been activated. I was told to refill a new application form (yes, that was last Friday, I swallowed the hot yam in my neck and cooly refilled the form without complaining to the agent before me), I listened and nodded calmly as the agent told me, once he activates my demand for a card, I will have to wait for one additional month, for the hope to obtain a debit card? I silently digested the situation.
Now, Afriland, why didn’t you tell me, when I switched banks to come to yours , the real time you take to address customers’ problems?
Why didn’t you tell me that the information on your website is not accurate:
- That, even if I wanted smsBanking, if I tried the service after 6pm – a message will not instantaneously come back to me (It’s 10pm, and I am still waiting for an sms response)
- That, as an alternative to smsBanking, If I tried Telephone banking, and dialed any of the three numbers you declared were open 24/24 and 7/7, none of the CAMTEL, Orange, nor MTN lines would work (past 8pm) ?
Afriland, why did you consistently over promise and under deliver your services to me? Seriously, beyond being a disgruntled customer, I am a perplexed business-learner? How can a company, as big, as established, and as experienced as Afriland First Bank, commit one of the top business No-Nos in the world?
Sincerely, I would appreciate an answer to this quandary!
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